• Home /
  • Delivery & Returns

Deliveries

Kemp Agencies provides a delivery service with regular scheduled deliveries to the following towns on the Northern Rivers and New England regions.

Please see our delivery areas below:

 Alstonville  Iluka  Ocean Shores
 Ballina  Inverell  Pottsville
 Bangalow  Kingscliff  Stanthorpe
 Brunswick Heads  Kyogle  Tenterfield
 Burringbar  Lennox Head  Tweed Heads
 Byron Bay  Lismore  Uki
 Cabarita  Maclean  Wardell
 Casino  Mullumbimby  Woodenbong
 Evans Head  Murwillumbah  Woodburn
 Glen Innes  Nimbin  Yamba

 

PLEASE NOTE:

Deliveries are limited to the city/town limits of the areas listed above. If your delivery is outside our service area, you will be notified by phone or email.

 

Shipping

Orders outside our delivery areas, we use a courier or Australia Post. A minimum shipping fee of $35 applies. For bulky or large orders, we will contact you with a freight or postage cost before shipping if it cost exceeds the minimum $35 fee. 

 

Delivery Times

Any delivery times provided by phone or email are estimates only. Kemp Agencies does not  guarantee delivery on a specific date or for external courier services. Note: Orders may be held up to 7 business days, if some products are out of stock. 

 

Returns Policy

Condition for Returns: All returns must be in their original, unopened packaging and in re-sellable condition. Opened goods are not eligible for return due to health and safety regulations, except for faulty or incorrectly delivered products.

Change Of Mind Returns: Must be made within 7 days from date of invoice. A 10% restocking fee may apply. Return shipping/courier costs are at the customer’s responsibility.  A $5.00 collection fee may apply for customers within our delivery service area.

Damaged or Faulty Product/s: if the product/s are damaged or faulty, no fees will apply.  Kemp Agencies will replace, credit or refund these products within 14 days of the invoice date.

Incorrect or Substitute Product: If the product/s are incorrectly packed or the substitute product is unsuitable, no fees will apply. Kemp Agencies will replace, credit or refund these products within 14 days of the invoice date.

Order in Product (Special Order):  Products that are Order in (special order) are non-returnable, except in cases where the product is faulty.

Return Approval: All returns require prior approval from Kemp Agencies. Please contact us to discuss returns. If approved Kemp Agencies will supply a Stock Return Authorization (SRA) form.  Returns without the completed form will not be collected or processed.

Final Discretion: All returns, credits, and refunds are at the sole discretion of Kemp Agencies.

 

Bags_400x400px.jpg

KEMP AGENCIES