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Terms and Conditions

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

GST

We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.

Returns Policy

Condition for Returns: All returns must be in their original, unopened packaging and in re-sellable condition. Opened goods are not eligible for return due to health and safety regulations, except for faulty or incorrectly delivered products.

Change Of Mind Returns: Must be made within 7 days from date of invoice. A 10% restocking fee may apply. Return shipping/courier costs are at the customer’s responsibility.  A $5.00 collection fee may apply for customers within our delivery service area.

Damaged or Faulty Product/s: if the product/s are damaged or faulty, no fees will apply.  Kemp Agencies will replace, credit or refund these products within 14 days of the invoice date.

Incorrect or Substitute Product: If the product/s are incorrectly packed or the substitute product is unsuitable, no fees will apply. Kemp Agencies will replace, credit or refund these products within 14 days of the invoice date.

Order in Product (Special Order):  Products that are Order in (special order) are non-returnable, except in cases where the product is faulty.

Return Approval: All returns require prior approval from Kemp Agencies. Please contact us to discuss returns. If approved Kemp Agencies will supply a Stock Return Authorization (SRA) form.  Returns without the completed form will not be collected or processed.

Final Discretion: All returns, credits, and refunds are at the sole discretion of Kemp Agencies.

Payment Methods

We accept Visa and Mastercard for all payments. There are no additional fees for credit card payments. All transactions are processed securely through a trusted payment gateway to ensure your details remain private.

Upon successful payment, a confirmation email will be sent to the provided email address. This will include your order details. If you do not receive an email, please check your spam folder or contact our customer service team.

Account Customers

Payments are to be made within 20th day of the month following the invoice date. Interest may be charged on overdue accounts,and credit facilities will be withdrawn without notice at the discretion of Kemp Agencies.

Any costs incurred to recover any outstanding amounts due will be the responsibilty of the customer.

The property of the goods does not pass until payment is recieved in full.

 

 

 

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KEMP AGENCIES